Privacy Policy

Introduction

RisingSphere Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website risingsphere.world and use our cross-border e-commerce strategy services.

As a company registered in Cyprus, we comply with the General Data Protection Regulation (GDPR) and applicable data protection laws. We are committed to ensuring that your privacy is protected and that any personal data we collect is handled in accordance with these regulations.

Data Controller Information

RisingSphere Ltd acts as the data controller for personal data processed through our website and services. Our contact details are:

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

Personal Information You Provide

• Name and contact information (email address, phone number)
• Company name and business information
• Messages and inquiries sent through our contact forms
• Any other information you voluntarily provide during consultations or communications

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage data and page views
• Referral sources and navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the data we collect for various legitimate business purposes, including how we use your information to provide our cross-border e-commerce services and improve your experience. Specifically, we use your personal data to:

• Respond to your inquiries and provide customer support
• Deliver our cross-border e-commerce strategy services and consultations
• Communicate with you about our services and business matters
• Improve our website functionality and user experience
• Analyse website usage and performance
• Comply with legal obligations and regulatory requirements
• Protect our business interests and prevent fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases: legitimate interests for business operations and service improvement, contract performance for service delivery, consent for marketing communications, and legal compliance for regulatory requirements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction
• Analytics and Advertising: We may share anonymised data with analytics and advertising partners to improve our services

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are as follows:

• Contact inquiries: 3 years from last communication
• Client data: 7 years after service completion for business and legal purposes
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity

After these periods, we will securely delete or anonymise your personal data unless we are required to retain it for longer periods by law.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@risingsphere.world or +357 26659884. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Secure hosting and backup procedures

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate internationally and may use service providers located outside the European Economic Area (EEA), your personal data may be transferred to countries with different data protection standards. When such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the following contact information:

You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable laws.